Refund Policy

1. Scope

This Refund Policy applies to purchases made directly through the MVS Cloud website or online checkout flow for software subscriptions, platform access, and related online services offered by MVS Cloud Inc. ("MVS Cloud," "we," "us," or "our"), including MVS Health subscriptions on month-to-month and contracted terms. MVS Health is a digital software service; no physical goods are sold or shipped. If a customer has a separate signed agreement with MVS Cloud — including a master services agreement, order form, statement of work, enterprise subscription agreement, or other written contract — that signed agreement controls to the extent it conflicts with this policy.

2. General Rule

Except as required by law, fees paid to MVS Cloud are generally non-refundable once charged. This approach allows the correction of genuine billing errors or service-delivery failures when appropriate, as described below.

3. Limited Refund Review

MVS Cloud may review and approve a refund, partial refund, account credit, or other corrective action, in its sole discretion, in limited circumstances such as the following:

• A duplicate charge occurred.
• An incorrect amount was charged because of a billing error attributable to MVS Cloud.
• A customer was charged after timely cancellation in a manner inconsistent with the applicable service terms.
• MVS Cloud failed to provide the purchased subscription access or service due solely to an error on MVS Cloud's side, and the issue was not cured within a commercially reasonable time after notice.

Approval of any refund is determined by MVS Cloud after review of the account, transaction history, service records, and any controlling contract terms.

4. Non-Refundable Items

Unless required by law or expressly approved in writing by MVS Cloud, the following are not refundable:

• Subscription fees for any period that has already started.
• Fees for services already delivered, provisioned, consumed, performed, or made available.
• Setup fees, implementation fees, onboarding fees, professional services fees, custom development fees, and consulting fees.
• Usage-based charges, overage fees, partner pass-through fees, bank or processor fees, card network fees, and other third-party charges once incurred.
• Charges associated with suspension, restriction, fraud review, policy violation, abuse, nonpayment, sanctions screening, chargeback exposure, or security-related enforcement actions.
• Any item clearly marked non-refundable at the time of purchase.

5. Subscription Cancellation

Customers may cancel a recurring subscription — including month-to-month plans — in accordance with the cancellation method identified in the applicable product flow, billing notice, or written agreement. Cancellation stops future renewal billing after the cancellation takes effect, but cancellation does not entitle the customer to a refund for fees already charged or for the remainder of the current billing period unless MVS Cloud expressly agrees otherwise in writing or applicable law requires otherwise.

To avoid a renewal charge, cancellation should be submitted before the next renewal date. Customers remain responsible for all charges accrued through the effective cancellation date, including any committed minimum term, usage, or third-party costs already incurred. To cancel, email support@mvscloud.com from an authorized account contact, or contact your account manager.

6. How to Request Review

A customer seeking refund review must contact MVS Cloud at support@mvscloud.com or 313-798-9922 and provide sufficient information for investigation, including the customer name, company name if applicable, account email, invoice or order number, transaction date, amount, and an explanation of the issue. MVS Cloud may request additional information reasonably necessary to verify identity, confirm the transaction, review account activity, evaluate misuse, or apply contractual terms.

7. Payment Method and Timing

If MVS Cloud approves a refund, it will ordinarily be issued to the original payment method used for the transaction. Processing times depend on the payment processor, banking system, and card issuer, and MVS Cloud is not responsible for delays caused by those third parties after the refund has been submitted.

8. Chargebacks and Disputes

Customers should contact MVS Cloud before initiating a chargeback or payment dispute so billing issues can be reviewed and, where appropriate, resolved directly. A chargeback or payment dispute does not automatically entitle a customer to a refund, and MVS Cloud reserves the right to dispute inaccurate, abusive, or unsupported chargebacks and to take account-level action where permitted by contract or law. Charges from MVS Cloud appear on card statements with a descriptor referencing "MVS Cloud."

9. Reservation of Rights

MVS Cloud reserves the right to deny refund requests that are inconsistent with this policy, unsupported by account or transaction records, duplicative, fraudulent, abusive, or barred by the applicable contract or service terms. MVS Cloud may update this policy by posting a revised version on its website, and any updated version applies prospectively unless applicable law requires otherwise.

10. Contact

MVS Cloud Inc., 1800 Grindley Park St, Suite 7, Dearborn, MI 48124. Phone: 313-798-9922. Billing and refunds: support@mvscloud.com. Legal: legal@mvscloud.com.